Frequently Asked Questions

We understand that this occasionally happens. If your GP has recently reviewed your health and medication needs and is satisfied with your progress, s/he may be happy to provide you with a script renewal outside of an appointment. There may be a non-rebatable fee for this service (usually $20) and it may take a few days for your GP to complete your script request, depending on their availability. A great tip is to make sure that you check all your scripts before coming in for an appointment, so that you don't forget any important medication needs.

We understand that sometimes it can be difficult to keep track of all your medications. If you run out of a medication and have no script refills left it is important to contact us. Your doctor may want to see you before issuing a repeat script, especially if it has been a while since your last visit.

Yes, completing forms takes time and often involves your GP reviewing your health and health information. If you have a form that needs completing please be sure to make an appointment and let reception know what the form is for, so that they can book the most suitable appointment for you.

Managing patient health involves much more than just face-to-face consultations. When your GP is not seeing patients they are returning phone calls, completing paperwork, reading letters from specialists, reviewing pathology and imaging results, writing reports for insurance companies and keeping up-to-date with clinical information. Requests for scripts, referrals or completion of forms takes time on top of an already busy day. We ask that you respect your GP’s time and make an appointment for anything you need, whenever possible.

Your GP is entitled to be paid for any service they perform for you - whether as part of an appointment or not, and whether you are sick or not. Your GP will decide at each visit whether to charge you a private fee or to bulk-bill you.

If you think you will have difficulty paying a private fee due to financial strain, please discuss this with your GP at your appointment. We understand that it is sometimes hard to make ends meet and we are happy to try to assist you in whatever way we can.

If you think you are unwell but are not sure whether you should be seen urgently or not, please call us and give us as much information as possible about your health concern. Our reception staff are trained in triage and will help you to determine whether you need an urgent appointment or not. If more assistance is required, one of our nurses will be able to help.

Not all of our GPs are accepting new patients but there will always be at least one GP who is. We will always try to serve the residents of our local community by keeping our books open to them.

Most of our GPs are happy to accept immediate family members as new patients. We will be able to clarify this with your GP and let you know.